Shipping & Delivery

 

We offer worldwide shipping and for orders over $150.00 we offer FREE SHIPPING.

All purchasers made online will receive a tracking code and require a signature at the point of delivery. If you have any issues with your delivery please contact ja@josephandalexander.com

Orders placed on the weekends or public holidays will be processed the next working day.

J&A aim to deliver to Europe within 3 – 5 working days and worldwide within 5 – 7 working days. If you require our express service (1 – 3 working days) please chose the express method at the point of checkout.

Delivery times are provided for guidance only and commence from the date of despatch. This does not take into account possible delays caused by the payment authorisation process, customs clearance or incorrect details. Unfortunately, Joseph & Alexander are unable to redirect orders once items have been dispatched. If you require further assistance please contact  ja@josephandalexander.com

 

DELIVERY CHARGES

 

Worldwide (inc USA) Delivery 

Standard Delivery (5-7 working days) $25.00
Express Delivery (1-3 Working days) $35.00

 

Europe Deliver

Standard Delivery (3-5 days) $15.00
Express Delivery (1-3 Working days) $20.00

 

UK Delivery

Standard Delivery (3-5 days) $5.00
Next Working Day Delivery (24 hours) $10.50 (Must be placed before midday Mon-Thurs)

 

Please be aware that some international shipments may be subject to customs or import duties. These charges will be the customer’s responsibility.

 

EXCHANGE & RETURN POLICY

J&A merchandise can be returned & exchanged within 14 days of your order delivery. All merchandise must be in its original condition, new, tags attached and returned in the original undamaged packaging.

Please note Joseph & Alexander reserve the right to deny any exchange if the item/s do not meet the above requirements.

While we are not able to provide a refund on shipping fees charged for the original order you will be charged for any shipping fees when the new item is sent out.

Please contact ja@josephandalexander.com for any further questions.

 

PRIVACY POLICY 

Joseph & Alexander is committed to protecting the privacy of all our customers. Our privacy policy intends to provide our customers with a safe and secure online shopping experience. This privacy policy protects customers providing information through the website and is not intended to protect business information. By shopping on our store, you agree to the collections and use of your information.

 

Your Privacy

Joseph & Alexander will not divulge your personal information, email address, credit card information to any 3rd parties site without your permission, unless you have requested or authorised us to do so. We do not sell your personal information to any 3rd parties site for any reason, your personal information may however, be shared with 3rd parties to complete a transaction that you have authorised us to do so.

 

Marketing

If you have joined our mailing list, you will receive occasional updates with the latest products and special offers from Joseph & Alexander. In additional, you will also have the opportunity to receive updates from third parties sites that we may collaborate with. All member have the option of opting out, you can click on the unsubscribe link sent in the mailers.

 

Cookies

A cookie is a small file that is stored on your hard drive. By registering an account with us, your computer will store an identifying cookie by remembering your email address, saving you time when you log into our store. If you wish to prevent cookies from being stores onto your computer, you can change the settings on your browser.

 

Security & Protection

Your personal information provided by you may be used to conduct appropriate anti-fraud checks. If requested by a credit reference fraud prevention agency, your personal information may be disclosed.

Joseph & Alexander reserve the right to amend the terms from time to time without prior notice. If you require further clarification please email us at ja@josephandalexander.com.

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